FAQs
Q1 Where can I receive my iPads?
A: LisbonPad makes deliveries across the continent and islands as well as in other European countries.
Q2 Can I extend the rental period?
A: Yes, you just need to notify by email or phone 5 hours before the scheduled time of return, indicating the characteristics of the extension.
Q3 What happens if the iPads get damaged?
A: The existing damage on the iPad will be evaluated and the cost of repair will be charged to the client.
Q4 What happens if the iPads are stolen?
A: Being in charge of the iPads, the client will be charged the full amount of the deposit guarantee.
Q5 In the case of theft what should I do?
A: You should immediately contact LisbonPad by email or phone.
Q6 Can I use the iPads in a country other than Portugal?
A: Yes, but roaming is not available.
Q7 Can I download applications / additional songs on the App Store and iTunes?
A: Yes, if you own or want to create an Apple ID. But you will be liable for all the costs incurred.
Q8 Can I delete applications installed on the iPads?
A: Yes.
Q9 After the lease, how is my data privacy protected?
A: At the end of each rental, LisbonPad formats the iPads, thus ensuring that all customer information will not be passed to other customers.
Q10 If the iPads are malfunctioning while i´m using it, what should I do?
A: You should call the number that´s on the rental agreement and will be serviced in the shortest time possible. If necessary, and depending on availability, your iPads will be replaced by another ones for the remaining rental period.
Q11 I´ve rented the iPads at 10 am Monday for 1 day. When and where I have to return them?
A: Rental periods correspond to 24 hours. Thus, for the example cited, the return would have to be made on Tuesday, at 10am.
Q12 Can I rent the iPads for less than 24 hours?
A: Yes, however you will be always charged the minimum rental period which corresponds to 24 hours (1 day).
P13 Do you provide accessories?
A. Yes: Routers 4G, chargers (individual and collective), headsets and padlocks . Other options by quotation.